Colonial Space - maps often don't show

[BilboGCL]

Hi,
is it a common problem that in Colonial Space the map list does not load, almost two out of three times I see "Retrieving Map List From Server..." for more than five minutes. I'm pretty sure that the connectivity on my side is ok, so I'd like to know if that is a known problem and I have to deal with it or if there's something I can do.
As a side effect, this behavior made me start to design my own maps... So, tell me how to solve the issue or I'll upload more maps  ;D

Greetings from The Shire!

[Karsten75]

It is definitely NOT a common issue or you would have seen more posts about that on the support forum (where this post of your will soon be. :) )

I suggest you look at tools such as TRACERT  or pingdom. to see if you can spot connectivity issues from your location.

[BilboGCL]

Okay, I see - do you (or anybody else) have the IP or name of the map server?

Greetings from The Shire

PS: And thanks for moving to support!

[Karsten75]

The map server is on knucklecracker.com and the IP address resolves to 72.14.178.233

Edit: I was sitting here wondering why you needed the IP address, since you don't. TRACERT can work like this

Code Select Expand

TRACERT knucklecracker.com

[BilboGCL]

You're right... sorry!

However, tracert and ping, both tell me 147ms (with 7 hops) while I don't see any maps. Once I see the list I do never get any further notable delays, so download a map works always.

I waited for about five minutes and - tata - the list is there.

However, I'm off for the weekend and will be back online on Tuesday.
Thanks for your help!

Greetings from The Shire!

btw: Haven't we met already in GemCraft discussions... ?

[Karsten75]

btw: Haven't we met already in GemCraft discussions... ?

The GCL in your name completely escaped me. Until you reminded me.  :)

Both Virgil and I are great fans of Gameinabottle and the Gemcraft franchise. I love playing gemcraft.

[knucracker]

Do you happen to have a really slow network connection?  The metadata about the maps in colonial space is about 0.5MB large.  That's a small amount of time to download if you have a 200mbps connection and considerably longer if you have a 56kbps connection.  The data is also compressed, so if you have a really slow machine than can add to the time.

[jaworeq]

I had similar issues with PF for a while and the fault was on my ISP's side - packets were getting lost. So instead of tracert, try running a ping for 5 minutes and see if all the pings return to you:

ping -t knucklecracker.com

You stop with Ctrl+C.

[BilboGCL]

OK, back from the weekend, right now everything is fine but I'll try the ping -t thing if the error shows up again!
@virgilw : I think with 50 mbps I should be on the safe side ;)

1/2 OT - is there already any GC-like CW-map? If no, I'll ask Peter (GiaB) if he's fine with using his arts on a map, fighting the forgotten with some berthas would be great...

[BilboGCL]

Okay, it's back :(
While waiting for the maps to show, I performed the ping -t and from 589 packets only 3 were lost in the void, so right now I don't have any idea where my problem is...

Greetings from The Shire

[Karsten75]

Next time you experience this, upload the log file> http://knucklecracker.com/forums/index.php?topic=16476.0

I'm not hopeful, but perhaps there may be a message in it.

Also, it may (very remotely) be an issue with your hard drive. Run a SMART check on your drive - use something like Speccy or CrystalDiskInfo - however, something just doesn't look right on the crystalDisk page, so I would exercise caution if you go there.

[BilboGCL]

Thanks for pointing to the log-fiel, this might be a hint:

Code Select Expand

HandleD3DDeviceLost
  HandleD3DDeviceLost: still lost
Skipped frame because GfxDevice is in invalid state (device lost)

(Filename:  Line: 1408)

HandleD3DDeviceLost
  HandleD3DDeviceLost: needs reset, doing it
FullResetD3DDevice
ResetD3DDevice
dev->Reset
D3Dwindow device not lost anymore

The log is full with lines like this.

I play on a Dell XPS15, i7, 960m, SSD (and yes, I checked it and it's fine)...

Greetings from The Shire

[FOXX]

Thanks for pointing to the log-fiel, this might be a hint:

Code Select Expand

HandleD3DDeviceLost
  HandleD3DDeviceLost: still lost
Skipped frame because GfxDevice is in invalid state (device lost)

(Filename:  Line: 1408)

HandleD3DDeviceLost
  HandleD3DDeviceLost: needs reset, doing it
FullResetD3DDevice
ResetD3DDevice
dev->Reset
D3Dwindow device not lost anymore

The log is full with lines like this.

I play on a Dell XPS15, i7, 960m, SSD (and yes, I checked it and it's fine)...

Greetings from The Shire

That is an issue with the Video Card.
Which Card do you have in your system? [Nvidia or Ati-Amd]
And are you running Windows 10?

[BilboGCL]

Yes, obviously it is a problem with the direct 3d driver, but maybe it might be the reason for the other problems. At least it is the only error occurring in the log and I don't have any problems with the graphics :/

Yes, I run win 10, the steam version, and my graphic card is the Nvidia 960m

[FOXX]

Have you tried reinstalling the Video & DirectX Drivers?

Sometimes the Launch Options have a good effect. [Helped me with Cities Skylines when it wouldn't start up.]

Steam Launch Options

https://support.steampowered.com/kb_article.php?ref=1040-JWMT-2947

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