Knuckle Cracker

Knuckle Cracker => Support => Topic started by: Pyxis_GeeK on October 06, 2010, 09:29:04 am

Title: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Pyxis_GeeK on October 06, 2010, 09:29:04 am
If your computer has crashed or you have lost your original install file there is no reason to fear. Please email support@knucklecracker.com. Provide them with your name and a little bit of information to validate that you actually purchased the game and the support team will send you a new link with the download.

Please allow 12 - 24 hours to get a response

This covers just about any type of issue you may have with a lost install of Creeper World or Creeper World 2.

Can a Mod sticky this?
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: deathly_god5 on October 07, 2010, 03:07:29 am
The person should probably include their order ID from one of the emails they received, if they still have it. At least that way it's easier to know if the person is telling the truth about having bought the game...
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Flameo326 on July 07, 2011, 11:56:19 pm
you should give virgil the code to unlock the game and your credit card number (if thats not to personal ) and the name you ordered with
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: J on July 08, 2011, 04:15:57 am
I replied the original e-mail and Virgil sent me a new download link.
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: ElderKingpin on September 29, 2011, 04:17:49 pm
Yep, if you actually bought it it shouldnt be too hard to prove that you had bought it
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: lucubration on April 18, 2012, 10:45:14 am
What is the name of the original file? I need to reinstall, as I used the custom map packs and some .bat type files for creeper 1 and now it hangs and then started to lose all records of games...

Thank you.
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: knucracker on April 18, 2012, 10:53:27 am
You can always just send mail to support@knucklecracker.com with some identifying information (name used to purchase, email, etc).  I will send you your key(s) and new download links.  From there you can uninstall the old game(s) and then install with the new download links.
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Karsten75 on April 18, 2012, 10:59:30 am
Unless you chose to rename it when you downloaded it, ir should be something like

creeperWorld-nnnn.exe

the nnnn are 4 digits of a version number that was current at the time of downloading. Once you reinstall, you may want to head over the the website and download the patch file as well.
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: lich98 on April 29, 2012, 11:42:48 am
I believe the most recent version is the download file.
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: jakeflee on October 05, 2013, 01:16:23 pm
couldn't you copy every thing to a disk or thumb drive in case of these things happening?
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Kilobyte on November 10, 2013, 10:49:21 am
You should maybe update this to also apply to CW3.
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Nephthys on December 08, 2013, 11:50:55 pm
You should maybe update this to also apply to CW3.

Does this solution apply to CW3?

My town here in NE TX was hit by an ice storm & I am staying at my sisters. Could be 10 days before I get power back! I have my printout with my key for CW3. OF COURSE I copied 1 & 2 to disk, but did I do 3? NO.  duherrr.....   So I am suffering from CW3 withdrawal. What can I do?

Thanks in advance for assistance!
Nephthys
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Grauniad on December 08, 2013, 11:56:52 pm
Download the beta  (http://knucklecracker.com/forums/index.php?topic=14505.0)and you should be good to go.
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Nephthys on December 09, 2013, 12:12:05 am
Download the beta  (http://knucklecracker.com/forums/index.php?topic=14505.0)and you should be good to go.

G. to the rescue as usual! That worked just fine. TYVM! I'm off to start over 'til I can go home. No problem with that. :)
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Georg on March 26, 2014, 04:27:18 pm

Nevermind, derped and spelled knucklecracker wrong :P
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Karsten75 on March 26, 2014, 04:32:48 pm
I can't send the email.
I tried to and I got an automatic reply saying:

Technical details of permanent failure:
DNS Error: Domain name not found


Maybe you should try spelling knucklecracker correctly? :P
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Michionlion on March 26, 2014, 05:10:22 pm
Use personal messages on this website, that should work.
Title: Re: Computer Crashed? Lost Original Install File? Here is Your Solution. :)
Post by: Asbestos on March 26, 2014, 10:45:48 pm
To: support@knucklekracker.com
duhhhhhhh