Knuckle Cracker

Knuckle Cracker => Support => Topic started by: Thing201 on January 17, 2019, 05:39:42 pm

Title: Game Crashes After Win
Post by: Thing201 on January 17, 2019, 05:39:42 pm
I recently got back into CW3 and after every win when I click "submit time" or "keep playing" the game crashes. I have tried this for maps in all zones and the result is the same, the message box goes away and the game goes black. This does not affect game play but I suspect it affects my ability to post maps and has prevented me from posting my time to any of the maps [Born Leader steam achievement].
Title: Re: Game Crashes After Win
Post by: Karsten75 on January 17, 2019, 09:04:24 pm
Are you playing on Windows or a different OS?

Use this topic https://knucklecracker.com/forums/index.php?topic=16476.0  to locate your log file.  Reply to this thread, and at the bottom of the reply window, click on the "+" sign next to the "Attachments and other options" below the text entry box. Use that dialog to uplaod your log file so we can see if the game logs an error.

Two other thing s you can try is

a) Try to reboot your computer. Many, many glitches are resolved by doing that.

b)  If you have a 3rd party Anti-virus product, it may be that that is blocking some of the game functions. We have seen that happen a number of times. Try by turning off your AV product and see what happens.
Title: Re: Game Crashes After Win
Post by: Thing201 on January 18, 2019, 08:01:34 pm
Thanks, I am playing on windows. I restarted my computer with no avail, later I will try without my antivirus.

The log says error loading level4. checking my files it seems that level4 is 0KB so that is likely the issue.
Title: Re: Game Crashes After Win
Post by: Karsten75 on January 19, 2019, 08:36:29 am
Right, the log shows nothing out of the ordinary, but I do know that communications failures  aren't logged. You may want to report back *after* you tried your anti-virus, which is IMHO, the most likely culprit here.
Title: Re: Game Crashes After Win
Post by: Thing201 on January 19, 2019, 12:26:00 pm
Fixed / Solved. A steam re-validation of files found 3 that were problematic. One of which was the Level4. I probably should have thought of this sooner, thanks for taking the time.
Title: Re: Game Crashes After Win
Post by: Karsten75 on January 20, 2019, 12:03:28 pm
Glad you found the issue! Have fun!