Knuckle Cracker

Knuckle Cracker => Support => Topic started by: TheBobCat on October 06, 2013, 12:41:37 PM

Title: Creeper World 3 keeps crashing
Post by: TheBobCat on October 06, 2013, 12:41:37 PM
I just bought creeper world 3, downloaded it and installed it. However when i try and play it, it comes up with a 'oops' message saying the game has crashed.

Can i get help with this problem.
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 06, 2013, 12:50:17 PM
For us to help you, you have to give us some information. Our crystal ball is notoriously inaccurate. :)

What helps is if you tell us what machine you have (Windows/Mac), what OS, whether it's 64- or 32-bit, what version of the game you downloaded, what specific error message you get and any associated crash or dump files that you have available.

You can open your Windows file explorer and type %appdata%\CreeperWorld3\ in the address bar. Look in that folder for a log file and any other files mentioning "crash" or "dump" (.dmp).

If you can also tell us what steps you took to install, what directory and whether you have rebooted, which anti-virus and firewall products you have, whether you checked your graphics drivers for currency, etc. that is also helpful.
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 06, 2013, 01:31:39 PM
I am using windows - 64 bit, I just bought CW3 about 30 mins ago so the latest version.

The game is located here C:\Program Files\KnuckleCracker\Creeper World 3, i have tried rebooting and i cannot attach the Crash.dmp beacuse the format is not supported. :(

Hopefully this is enought to solve the problem.
Title: Re: Creeper World 3 keeps crashing
Post by: Michionlion on October 06, 2013, 01:37:29 PM
Quote from: TheBobCat on October 06, 2013, 01:31:39 PM
I am using windows - 64 bit, I just bought CW3 about 30 mins ago so the latest version.

The game is located here C:\Program Files\KnuckleCracker\Creeper World 3, i have tried rebooting and i cannot attach the Crash.dmp beacuse the format is not supported. :(

Hopefully this is enought to solve the problem.
Right-click on the crash.dmp file and select 'send to .zip', then attach that zip.  You should also be able to attach the log, as that is in .txt format.  Not much we can do if we don't have information besides tell you to reboot and check for updated drivers.
Title: Re: Creeper World 3 keeps crashing
Post by: knucracker on October 06, 2013, 01:46:56 PM
I would make sure your graphics drivers are up to date, and try both the 32 and 64 bit versions.  These crashes are almost always related to GPU driver problems....
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 06, 2013, 01:50:06 PM
Here is the crash.dmp, hopefully you will be able to see it.
Title: Re: Creeper World 3 keeps crashing
Post by: Michionlion on October 06, 2013, 02:38:18 PM
Okay, using the windbg tool to open the file, I get this:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Saejin\Desktop\crash.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path.           *
* Use .symfix to have the debugger choose a symbol path.                   *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Sun Oct  6 13:46:42.000 2013 (UTC - 4:00)
System Uptime: not available
Process Uptime: not available
.............................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1d30.1d34): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=07720aa8 ecx=00000000 edx=00eeb898 esi=07720a68 edi=0036a524
eip=777a0c42 esp=0036a1e4 ebp=0036a1f4 iopl=0         nv up ei pl zr na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00200246
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntdll.dll -
ntdll!NtGetContextThread+0x12:
777a0c42 83c404          add     esp,4
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 06, 2013, 03:03:03 PM
THis seems to be the same problem as another has had with a rights issue on the path to the installed file.

Try installing it in a different location where you are sure you can create and write to a file.
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 06, 2013, 03:18:34 PM
I just tried installing it to a bunch of diffrent places and restarting but i still get the error message.

Also, what do you mean when you say 'you can create and write to a file.'
Title: Re: Creeper World 3 keeps crashing
Post by: Michionlion on October 06, 2013, 03:21:22 PM
Quote from: TheBobCat on October 06, 2013, 03:18:34 PM
I just tried installing it to a bunch of diffrent places and restarting but i still get the error message.

Also, what do you mean when you say 'you can create and write to a file.'

You can put something into the file and then save it.  For instance, creating a .txt file and then writing 'something' in it, and then saving.
Title: Re: Creeper World 3 keeps crashing
Post by: knucracker on October 06, 2013, 08:15:14 PM
"Access violation - code c0000005 NtGetContextThread+0x12"
That's basically a very generic crash.  If I look around at other support threads, it gets blamed on everything...  sound drivers, GPU quality settings, bad RAM, Windows UAC settings, not running in compatibility mode, running in compatibility mode, the particular GPU and GPU driver, etc.

I would definitely try both the 32 and 64 bit versions of the game to see if you get lucky with one.  There was an alternate download link in the email you received.  That has a 64bit build available.  You could also try bringing up the windows Event Viewer and watch it when you start the game.  That might shed some light on any misbehaving drivers.
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 07, 2013, 09:50:44 AM
I've tried both versions of the game (32 & 64 bit) and it is still crashing, i also updated my drivers but i'me still getting the crash. is there anything else i can try?
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 07, 2013, 10:23:14 AM
Did Windows Event Viewer shed any light on new error events during an attempted  startup of the game?

I know this is getting to be a lot of shots in the dark, but could you please install Piriform's Speccy (http://www.piriform.com/speccy) - the Free version is sufficient - and post the specifications it lists for your system?

Best way is File -> Save Text File and the attache the resulting .txt file as an attachment to a reply on this thread.

Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 07, 2013, 10:37:47 AM
Here is the speccy text, as for event viewer i couldn't understand any of it.
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 07, 2013, 10:51:42 AM
Quote from: TheBobCat on October 07, 2013, 10:37:47 AM
Here is the speccy text, as for event viewer i couldn't understand any of it.


Ok, the speccy thing doesn't highlight anything helpful... :(

as for event viewer, do you now understand the output? or do you not know how to figure out what errors to look at - Event viewer is kind of complex.

To start it, click on Windows Start (thankfully you still have Win 7!) and type Event Viewer.

When it starts up, choose Windows Logs

Check the Application, and Security and Systems trees.

Now try to run CW3.

Check the above three trees again and note any events that has a red exclamation mark or a yellow warning triangle. We need the event is and event description.

Here's a sample of one of these from my logs. I powered my router off earlier this morning. :)
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 07, 2013, 11:15:23 AM
I tried event viewer but nothing seemed to change, in system i still had 51,965 events both before and after running the game.(and before and after closing the error message).
Title: Re: Creeper World 3 keeps crashing
Post by: knucracker on October 07, 2013, 11:48:36 AM
Hold on a sec... I see AVG in your process list.  I seem to remember all kinds of problems that some people reported on the Unity forums about AVG 2013 and either the unity editor or unity games.  Some folks also had issues with Avast 8 where the crash looked a lot like yours.

As an experiment you might try temporarily disabling your antivirus software.  Please do this temporarily in a controlled setting and remember to re-enable it.
Title: Re: Creeper World 3 keeps crashing
Post by: Nameless on October 07, 2013, 05:56:44 PM
sounds like you same problem as me of course I haven't solved it either sorry if my topic isn't similar to urs but I think its the same check unity web player if is working for me its not. I recently found out my problem might cause by it my topic was creeper world 3 not start/launching.
:P
Nvm what I said turns out the global moderator  recently just told me it not case because cw3 does not use unity player Infrastructure but you can check it out ur self if you want.
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 08, 2013, 07:26:29 AM
I saw your post nameless and have been reading it, the problems sound very similar.

Also i have tried playing in safe mode and with AVG turned off, still no luck.
Title: Re: Creeper World 3 keeps crashing
Post by: knucracker on October 08, 2013, 09:52:05 AM
I'm basically out of any obvious options at this point.  I'm reduced to googling around just like everyone else.  In theory there should never be any crashes in a managed environment like Unity.  Be we all know the gap between theory and reality.  When I look at other unity based games, crashes related to mono.dll seem common.  That may be what is going on here.  The resolutions always seem to be "nvidia driver related", "bad ram related", "anti-virus software related", all of those sort of things.

I know this is of no comfort to you, but I had tens of thousands of mission scores submitted in just the first 24 hours after launch.  So whatever this problem is, it must be relatively obscure and rare.  Over 99.9% of installations seem to have gone through problem free, or relatively problem free.  Like I said, that's no comfort to you.  But, it does give us some insight into the general nature of the issue.  We need to be looking for something rare, different, or very atypical.

Out of curiosity, have you experienced any other odd things on your system?  Trouble with any other games, or unity based games?  Any unique or atypical software installed?

Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 08, 2013, 10:13:42 AM
We need to get more info here. Not that I'm hopeful, but still...
the original post said you get an "oops" message.

Can you take a screen capture of that message? Perhaps we can determine the component that is crashing without leaving a trace in the event viewer.
Title: Re: Creeper World 3 keeps crashing
Post by: teknotiss on October 08, 2013, 10:29:41 AM
to find if it was an AVG issue it would be worth:
disabling AVG,
uninstalling CW3,
rebooting with AVG off (config.sys in win XP, dunno about win 7 etc),
reinstalling CW3 and retrying the game.
all in that order.

if the game works at least we know it's an anti-virus issue.
but i use AVG and it's never been an issue.
while typing this it occured that you never said if any web access control programs are involved.
if i don't authorise ZoneAlarm to allow CW3 then i get errors too.
is it your firewall possibly?
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 08, 2013, 12:08:07 PM
Here is the error message i get, the part where it says '2013-10-08_xxxxxx' changes each time i try to load the game.

Also, if the game works for you, can you send a pic of your CW3_Data folder.
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 08, 2013, 12:25:37 PM
Quote from: TheBobCat on October 08, 2013, 12:08:07 PM
Also, if the game works for you, can you send a pic of your CW3_Data folder.
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 08, 2013, 12:52:23 PM
My data folder looks like this, Also from the 'Level0' to 'PlayerConnectionConfigFile' load up my mass effect 2 game, could that have something to do with it?
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 08, 2013, 12:58:54 PM
My bad, I misunderstood you. You showed me the data file in Program files, I showed you the player data file that should be created in your documents folder once the game launches.

My CW3_Data directory looks exactly like yours.

Can you locate that Crash file mentioned in your "oops" message? Can you (or have you already) upload that here?
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 08, 2013, 01:01:59 PM
Quote from: TheBobCat on October 08, 2013, 12:52:23 PM
Also from the 'Level0' to 'PlayerConnectionConfigFile' load up my mass effect 2 game, could that have something to do with it?

This I do not understand. Can you say it again, differently so I can try to understand?
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 08, 2013, 01:34:31 PM
I mean that every time i double click on the files with the red on the icon (e.g. Level0), it loads mass effect 2 (which i have installed). i was woundering if that could have anything to do with the game (CW3) not working.

(I want to avoid having to uninstalling ME2 if possible as re-downloading it from origin would take a very long time, however i will do it if you think it will get CW3 to work).
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 08, 2013, 01:43:44 PM
We are getting a little closer to things that are "wrong" in your install. If you double-click on a file, then the file association decides what file to launch. Somehow you have a file association that says a file with no extension is associated with Mass Effect.  That is super-weird.

But, regardless of that, you should NOT click on those files.

I will investigate if I can find out how to clean/repair your file associations - you can do the same.

Do you have a desktop icon for CW3? or an icon on your Start menu? If you click on that, what happens? Is that when you get the Oops screen?

Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 08, 2013, 01:59:50 PM
Both the desktop icon and the start menu bring up the 'oops' message, even going into the installation folder (where the uninstall program is) and clicking the application icon to run the game still brings up the 'oops' message.
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 08, 2013, 02:19:39 PM
Have you ever had a virus and then tried a repair to remove the virus or malware?
Title: Re: Creeper World 3 keeps crashing
Post by: Grauniad on October 08, 2013, 02:25:14 PM
One step further.  *This is the weird Mass Effect issue.
http://stackoverflow.com/questions/9832251/how-to-remove-file-association-with-a-program-for-files-with-no-file-type

I'm not brave enough or stupid enough to suggest you attempt that fix.
Title: Re: Creeper World 3 keeps crashing
Post by: TheBobCat on October 08, 2013, 02:28:14 PM
i haven't had a virus in a long time, and when i do get one i use a system restore point beacuse getting rid of them any other way is very hard and annoying.

Also i son't think the mass effect thing has cause me any problems in the past (as i think i have seen it in other folders as well ).